Helpdesk Extradoniar

Since I’ve been back from Afghanistan my boss has decided to give me a short reprieve from flying around the country and has put me on the help desk for a couple months. I know everybody is probably wondering what I do on the helpdesk. Well, believe it or not, I help people! Really. I answer phone calls, troubleshoot over the phone. Generally try to cheer people up and try (very hard at times) to maintain a positive attitude, laced with patience.

People aren’t exactly genial on the phone, but I realize that inside they’re probably bursting with happiness to have to call for support and spend an indeterminate amount of time on the phone. Okay, all sarcasm aside, I have found that I do enjoy the customer service portion of it. My mom has always said that somewhere inside of me (way down deep) there is a nice person who truly wants to help people. I didn’t think I’d ever find that person, but lately, I think I’ve seen a few glimpses.

As I hear the frustration building in my callers voices, I try to imagine my own experiences with customer support. I’ve wanted to strangle them at times. People can be so rude, when all you want is your stuff to work properly, as it should.

So I’m fairly enjoying it, and its really interesting seeing a different side of the coin. I’m no longer the person calling demanding help, now I provide it.

2 Comments »

  1. KFB said,

    December 20th, 2008 at 6:30 am

    Hi, Helpdesk? I’m trying to connect my PS3, PSP, Xbox 360, an external drive with movies and music, wireless mouse and keyboard, printer, sound system, battery charger for the boat, guitar processor, extra time to ride my 4 wheeler, and finally my iPod – all to my internet connection. But all I get is your blog thingy – is there anyway to do this? Is it even possible?

    Hey, hope all is well. I know you are doing an awesome job – keep up the good work. Anymore calls from Speicher? :)
    Laters,
    KFB

  2. Mom Sandy said,

    December 25th, 2008 at 8:43 am

    Hey Helpdesk, how do I get all my family together for a big group hug??? Today is Christmas and I miss you all so much.
    I hope you are having a wonderful day.
    Love you more than life.
    As Always MOM

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